EACH MONTH, a number of reports come across my desk. A variety of information is contained in these periodic statements, many of which are generated by the co-op’s department heads.

These records “paint pictures” that indicate how well our organization is performing. Covered are subjects such as finances, operations, engineering and member services, as well as other functions. The information spotlights how well our employee team is progressing with regard to meeting the goals outlined in the current year’s Work Plan and Budget.

Statistics are essential as a means of measuring what has been accomplished. For example, a recent look at 12 consecutive months of doing business revealed that co-op crews marked hundreds of poles on our system for change out. Field inspections determined that these poles had degraded to the point that they had expended most of their useful life.

A regular cycle of inspections ensures that potentially faulty poles are tested and then replaced with new power line structures. This work makes a vital contribution toward our efforts to provide reliable service to our members. It also helps to ensure a safer work environment for our crews. In addition, having accurate records of locations where new poles have replaced substandard ones is essential to the cooperative’s system planning.

Another report that came to my attention recently was truly gratifying. The latest data from our Upcountry Fiber initiative showed that the number of customers receiving high-speed internet service has exceeded 12,000. From a starting point of zero subscribers in the first quarter of 2021, we’re now providing a needed service to many homes and businesses. By year’s end, I expect that our customer count will have moved well beyond that latest number.

Beginning on day one, our intention was to extend broadband to everyone within our service area who might want it. The information received from the field would indicate that we’re well on our way to realizing that goal.

At Blue Ridge, we are in an ongoing mode of self-evaluation. We want to continue to get better at what we do. Statistics provide a valuable tool for determining our level of success.

JIM LOVINGGOOD
President and CEO