Step 1 – Transmission towers and lines rarely fail, but if they do, they must be restored first.
Step 2 – Substations are the next in line for restoration efforts. Blue Ridge has 35 substations that serve 66,000 people. Power restored to one substation can bring power back on for a large number of members.
Step 3 – Main distribution lines that run from the substation must be restored next. They, too, carry power to a large number of members; perhaps serving a housing development or entire town.
Step 4 – Tap lines carry power to utility poles outsides homes and other buildings. Once more, priority is given to lines that will restore power to the largest number of members.
Step 5 – The service line that runs from an individual pole to the home may be damaged. If you do not have power while the rest of your neighborhood does, this may be the problem. A service crew will need to repair this.
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.