Outage Frequently Asked Questions
Severe storms and natural disasters can cause a variety of electrical safety hazards in and around our homes. Lightning, downed power lines, and floods are just a few of the serious safety concerns associated with storms. Unfortunately, many of these electrical safety hazards remain long after the storm itself has passed.
To help protect you from storm-related electrical hazards, the Electrical Safety Foundation International (ESFI) and Blue Ridge Electric Cooperative are providing answers to common storm safety questions.
What to Do During a Power Outage
Accidents, severe storms, and other disasters can cause power outages. Know the right steps to take to keep you and your family safe:
Check to see if your neighbors still have electricity.
If your neighbors have electricity, the problem could be inside your home. Check your main fuses or circuit breakers to see if they have blown or tripped. If your neighbors do not have electricity, call your electric supplier. A repair person will be dispatched as quickly as possible. Your supplier should also be able to tell you if it will be an extended outage.
Unplug appliances with electronic components, such as microwaves, televisions, and DVD players. This will help eliminate damage to your appliances from voltage surges when the electricity is restored. Wait a few minutes before turning on these appliances when the electricity is restored. This will reduce demand on the power supplier’s electrical system.
If you use a standby generator, be sure it has been installed and wired properly. If improperly installed, a generator could cause dangerous conditions for utility employees working to restore power.
Check the basement periodically for flooding. Never step into a flooded basement or room if water may be in contact with electrical outlets, appliances, or cords.
Storm Emergency Kit
Assembling supplies before a storm arrives is one of the keys to weathering a storm emergency. Make sure your kit includes:
• Flashlights with fresh batteries.
• Matches for lighting gas stoves or clean burning heaters.
• Wood for a properly ventilated fireplace.
• First aid kit, prescription medicines, and baby supplies.
• Food that can be kept in coolers and a manual can opener.
• A non-cordless telephone and/or fully charged cellular phone.
• Three day supply of bottled drinking water (one gallon per person per day).
• Battery-powered emergency lights and radio.
What should I do if I am caught outside during a lightning storm?
• Move to a low point. Lightning hits the tallest available object, so get down low in a crouched position if you are in an exposed area.
• Stay away from trees.
• Avoid metal. Don’t hold onto metal items like bats, golf clubs, fishing rods, tennis rackets, or tools. Stay away from metal sheds, clotheslines, poles, and fences.
• Stay away from water, including pools, lakes, puddles, and anything damp—like grass.
• Don’t stand close to other people. Spread out.
Is there any sort of warning before lightning strikes?
Not necessarily, but sometimes. If you feel a tingling sensation or your hair stands on end, lightning may be about to strike. Do not lie down. Instead, crouch down, tuck your head, and cover your ears.
What should I do if I encounter a lightning storm while driving in my car?
Slow down and use extra caution. If possible, pull off the road into a safe area.
Am I safer in or out of my car?
Do not leave your vehicle during a thunderstorm. A vehicle is considered safe during a thunderstorm if it is fully enclosed with a metal top such as a hard-topped car, minivan, bus, truck, etc. While inside a safe vehicle do not use electronic devices, such as radio communications.
The storm is still raging outside. Are we safe from lightning if we stay inside the house?
Follow these indoor lightning safety tips to help keep your family safe inside while it’s storming outside:
• To avoid lightning strikes, stay away from windows and doors.
• If possible, unplug electronic equipment before the storm arrives. Avoid contact with electrical equipment and cords during storms.
• Avoid contact with water and plumbing, including sinks, baths and faucets.
Can I talk on the telephone during an electrical storm?
Use corded telephones only for emergencies. You can use cordless or cellular phones.
I have an outside dog. Is it okay to leave him out there during a lightning storm?
Doghouses are not lightning-safe, and chained animals can easily become victims of lightning strikes. You should bring your pets inside to protect them.
What should I do if I encounter a downed power line?
If you see a downed power line, move at least 10 feet away from the line and anything touching it. The human body is a good conductor of electricity. Notify the local electric utility as soon as possible. Treat all power lines as if they are energized until there is certainty that power has been disconnected. Power lines do not have to be arcing or sparking to be live and dangerous.
The proper way to move away from the line is to shuffle away with small steps, keeping your feet together and on the ground at all times. This will minimize the potential for a strong electric shock. Electricity wants to move from a high voltage zone to a low voltage zone—and it could do that through your body.
What can I do to help someone who has come in contact with a downed power line?
If you see someone who is in direct or indirect contact with the downed line, do not touch the person. You could become the next victim. Call 911 instead.
Can I use something that is not metal to try to move a downed power line myself?
Do not attempt to move a downed power line or anything in contact with the line by using another object such as a broom or stick. Even non-conductive materials like wood or cloth, if slightly wet, can conduct electricity and then electrocute you.
What should I do if I see a downed power line in the street while I am driving my car?
Do not drive over downed power lines as snagging a line could pull down a pole or other equipment and cause other hazards.
What if a power line comes down onto my car or I didn’t see it until I’ve driven into it?
If you are in your car and it is in contact with the downed line, stay in your car. Tell others to stay away from your vehicle.
If you must leave your car because it’s on fire, jump out of the vehicle with both feet together and avoid contact with the live car and the ground at the same time. This way you avoid being the path of electricity from the car to the earth. Shuffle at least 40 feet away from the car.
Is a downed power line still dangerous if it has come down in water, like a pool or pond?
Water is a good conductor of electricity. Any amount of water—even a puddle—could become energized. Be careful not to touch water—or anything in contact with the water—near where there is a downed power line.
My basement has flooded and there is standing water. Is it safe to go down there?
Never step into a flooded basement or room if water may be in contact with electrical outlets, appliances, or cords. Never use electric appliances or touch electric wires, switches, or fuses when you are wet or standing in water.
My washer, dryer, and a few other appliances got really wet during the flood. Can I start using them again after they dry out?
Do not use electrical appliances that have been wet until they have been examined by a qualified service repair dealer. Electrical equipment exposed to water can be extremely dangerous if re-energized without proper reconditioning or replacement.
Does a flood affect my home’s electrical system, too, or just the appliances?
Electrical items, such as circuit breakers, fuses, ground fault circuit interrupters (GFCIs), receptacles, plugs, and switches, can malfunction when water and silt get inside. Discard them if they have been submerged. Have a licensed, qualified professional replace them.
Does it make a difference if the flood was caused by storm water or by a leaky water pipe?
Ocean water and salt spray can be particularly damaging to electrical equipment due to the corrosive and conductive nature of the salt water residue. Damage to electrical equipment can also result from exposure to flood waters contaminated with chemicals, sewage, oil, and other debris.
No matter what caused the flood, electrical appliances should be examined by a qualified service repair dealer before being re-energized, and electrical items that were submerged should be discarded and replaced by a licensed, qualified professional.
Can flooded outside areas be dangerous too?
Yes—downed power lines or submerged outlets from adjacent homes could energize the water. Use extreme caution when entering any flooded area.
Wet Electrical Equipment
My home wasn’t flooded, but some electrical appliances have gotten wet. Do the same safety rules listed above apply to my situation?
Yes—they still apply. Do not use electrical appliances that have been wet until they have been examined by a qualified service repair dealer. Water can damage the motors in electrical appliances, such as furnaces, freezers, refrigerators, washing machines, and dryers.
Where can I find out more about what should be done with water damaged electrical equipment?
The National Electrical Manufacturers Association (NEMA) has produced a brochure, Guidelines for Handling Water Damaged Electrical Equipment, for use by suppliers, installers, inspectors, and users of electrical products to provide advice on the safe handling of electrical equipment that has been exposed to water. Download the NEMA brochure for more information.
I bought a new generator so that I’d be prepared for the next power outage. Is there anything special I should know about installing it?
Make sure you know how to operate the generator safely. Unsafe operation can threaten you, your family, neighbors and even the linemen working to restore power. Unsafe installation or operation may also result in a lawsuit and your insurance may not cover your liability.
ESFI strongly recommends that a licensed electrician install home generators to ensure they meet all local electrical codes.
Also, make sure your generator is properly grounded in accordance with the manufacturer’s instructions.
Can’t I just plug my generator directly into one of my home’s outlets?
Do not connect generators directly to the household wiring unless an appropriate transfer switch has been installed by a licensed, qualified electrician.
What could happen if I don’t have a transfer switch installed?
Without the proper transfer switch, power provided by the generator can “backfeed” along the power lines, creating a significant electrocution hazard for anyone coming in contact with the lines, including lineworkers making necessary repairs.
I’ve heard that generators should be kept dry. Can I run it in my garage to protect it from the rain?
Never operate a generator inside your home or in any other enclosed—or even partially enclosed—area. Generators very quickly produce carbon monoxide, which can easily enter your home.
Generators should only be operated outside a home to prevent toxic and potentially deadly exhaust from entering a home. Keep them away from children and pets.
Place the generator on a dry surface under an open, canopy-like structure. Do not operate the generator in wet conditions or where there is standing water.
Can’t I just open the garage door to provide ventilation for the carbon monoxide?
Opening windows or doors or using fans does not provide adequate ventilation to prevent the build-up of carbon monoxide. Generators must be located outside a safe distance away from your home’s windows, doors, and vents, through which carbon monoxide can enter your home.
How far away from the house is a safe distance?
Preliminary research from the Centers for Disease Control and Prevention (CDC) and the National Institute of Standards and Technology (NIST) indicates that even 15 feet from the home is too close to operate a generator safely.
Remember your neighbors, too. Keep your generator a safe distance away from their homes as well.
What exactly is carbon monoxide?
Carbon monoxide (CO) is a poisonous gas that is created when common fuels such as natural gas, oil, wood, or coal burn incompletely. This odorless, colorless, tasteless gas is often called the “silent killer” because it is virtually undetectable without the use of detection technology like a CO alarm. Extremely high levels of carbon monoxide can be fatal within minutes.
How big a problem is carbon monoxide associated with the use of generators?
From 1999-2009, 542 carbon monoxide deaths associated with portable generators were reported to the Consumer Product Safety Commission (CPSC).
More than 80 percent of carbon monoxide deaths related to portable generators occurred in the home, often resulting from operation of a portable generator within the living space of the home, including the basement, closets, and doorways.
What are the symptoms of carbon monoxide poisoning?
Symptoms of carbon monoxide poisoning may include fatigue, shortness of breath, drowsiness, headache, and nausea. Get to fresh air right away if you feel dizzy or weak while running your generator.
Is there anything else I should do to protect my family from carbon monoxide produced by my generator?
Make sure that there is at least one battery-operated or battery-backup carbon monoxide alarm in your home. Test it before using your generator.
Is it safe for my children to play in the area around the generator?
No. Keep children and pets away from portable generators at all times. Also be sure to store generator fuel out of reach of children.
How many appliances can I plug into my portable generator at one time? Can I use it for my window air conditioner and my refrigerator at the same time?
The capacity of generators varies. Follow the manufacturer’s instruction carefully. Do not overload the generator.
Connect appliances to your portable generator after it has been started. Use only three-prong plugs that allow connections to be grounded.
Be sure to use a heavy-duty extension cord rated for the wattage of the load being connected. When the generator is no longer needed, allow it to cool down before storing it.
My generator is powering my sump pump, but it is going to need more fuel soon. Can I refuel it while it’s running so I don’t have to turn off the sump pump?
Unplug all appliances from the generator before shutting it down. Turn the generator off and let it cool down before refueling. Refueling the generator while it is running is a significant fire hazard.
The storm is finally over. Can I go home now?
First and foremost, do NOT return home until instructed by the appropriate local authorities. Once they give the go-ahead:
• Return home during daylight hours, especially if power has not been restored.
• If you smell gas, leave the premises and notify emergency authorities immediately. Do not turn on lights, light matches, or engage in any activity that could create a spark.
I’ve been told by my local authorities that I can return home now, but could there still be electrical dangers in and around my home?
Yes. Even if you have been authorized to return home, you should still take precautions to protect yourself from electrical hazards posed by downed power lines, flooded areas, and water-damaged appliances and electrical equipment.