COVID-19 - A message for our members and our communities

Page Features: 

A Message for Our Members and Our Communities

 

Blue Ridge Electric Cooperative is joining the many that have made changes in their working environment in the face of COVID-19. Because we are a service provider for more than 67,000 members in the Upstate, our concern for our communities, our members and our employees is paramount in our decision process. We know that keeping our workforce healthy and ready to respond to any situation that arises on our system is our priority.


   Beginning immediately, our offices will be closed to walk-in service. Our drive-in windows will remain open at this time for monetary transactions. All service requests should be made through our customer service center by calling 800-240-3400. Additionally, our website provides many on-line options for service orders and payments. Members can find the website at blueridge.coop and the account login is located on the home page. The Blue Ridge App is one more avenue for account information, payments and a means to report a service outage. Service orders requiring face-to-face contact will be evaluated according to need. Rest assured that we are prepared to respond to any power-related problem, including outages, as normal.


   During this crisis, we realize that some people may be facing financial hardships. Therefore, beginning immediately, we are suspending disconnection for non-payment of accounts. We will continue to read meters and send bills. Members should pay what they can to avoid building up a large balance that will be harder to pay off later. We hope that each of you will stay safe and follow the precautions that are being provided by health officials. Just be assured that we will continue to provide reliable service to you. Any updates concerning our service continuity will be available on social media and our website.